Privacy Policy

Your privacy is hugely important to us. We want you to be confident that the information you give us when using our site is safe and secure. In this Privacy Policy we’ll explain how we use it and tell you how and why we collect your personal info, your rights and choices when it comes to these details, as well as the steps we take to keep it secure and confidential but if you have any questions, please contact us. In this policy, “we”, “us”, “I” and “our” refer to Spencer Ogg Ltd

We aim to provide our customers with sewing patterns and hardware and informative advice

How We Collect Information

When you sign up for our mailing list or buy our products or service online, you give us certain information voluntarily. This includes your name, email address, and any other information you choose to give us. If you buy something, we collect contact information (address and phone number) and details of what you bought. If you buy something for someone else, we collect their delivery details and contact information. If you link accounts from other third party services, we also get information from those accounts. The information we get from those services depends on your settings and their privacy policies, so please check what those are.

We also get technical information when you visit our website

Whenever you use our website, certain information gets created and logged automatically. The same is true when you use our website. Here are some of the types of information we collect:
– Log data. Our servers record information (“log data”), including information that your browser automatically sends whenever you visit a website, or that your mobile app automatically sends when you’re using it. This log data includes your Internet Protocol address, how you used our website, cookie data and device data.
– Cookie data. We also use “cookies” (small text files sent by your computer each time you visit our website, unique to your browser) or similar technologies to capture log data. When we use cookies or other similar technologies, we
use session cookies (that last until you close your browser) or persistent cookies (that last until you or your browser delete them). Some of the cookies we use are associated with your account (including information about you, such as the email address you gave us) and other cookies are not.

What We Do With The Info We Collect

We use this data to process your orders and ensure you receive your goods. We also use it to make decisions to improve our products and services and send you promotional offers based on what we think you will like or have bought. We a have a legitimate interest to maintain our relationship with you, and protect your data.

How We Store Your Information

We take the security of your personal information very seriously.

When you provide your personal information to use whilst placing an order online, we ask only for the information required to process and deliver your order. This information is held securely on our website and is accessed only by those who need it to process your order.
We use Paypal as our payment merchant and we do not hold any of your payment information directly. All Paypal transactions are subject to the Paypal Privacy policy here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Where a password is required to access certain areas of our digital platform, you are responsible for keeping your password secure and confidential.

How Long We Keep Your Information

We keep your information only so long as we need it to provide a valuable service to you. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalise it so that we can’t identify you.

Our Policy On Children’s Information

Children under 16 are not allowed to use our website. By using our website and placing an order you are confirming you are over the age of 16.

Your Rights

You have certain rights in relation to the information that we have about you, as described below.

  • You can request to access the information we hold about you. We’ll usually share this with you within 30 days of you asking us for it.
  • You can ask us to correct your information or delete it, if you are unable to do it yourself.
  • You can ask us to stop using your information, and opt out of receiving our newsletters or marketing messages and object to us having the information you provided to us sent to another organisation, where we hold this information with your consent or for the performance of a contract with you, where it’s technically feasible.

How We Make Changes To This Policy

We aim to meet high standards and so our policies are constantly under review. From time to time we may change this privacy notice. We recommend that you check this page periodically to review the latest version.

Making A Complaint

If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to Data Protection Officer, Spencer Ogg Ltd, 128 Boothshall Way, Worsley, Manchester M28 1UX. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office.

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