If an item is faulty, we gladly accept returns and exchanges
Our customers matter, and if any physical item is faulty, it can be returned within 14 days of receipt. Please message me to let me know the problem on firstname.lastname@example.org. Funds will be returned on receipt of goods back into our studio
Digital items aren’t eligible for returns, refunds or exchanges because of the nature of these items. However please contact us if you have any issues, we are always happy to give support on a case-by-case basis
Once packages have been shipped, shipping fees become non-refundable
Buyer is responsible for the shipping fees on returned items or exchanges unless the item is faulty.
Sometimes tax and/or duty are applicable on an order depending on which country you live in.
This is outside the responsibility of Spencer Ogg, please check with your own country legislation.
Bought PDF pattern by mistake
I try to make it as clear as possible that my patterns are PDF downloads.
There is no refund for digital goods as they have been received and are impossible to return.
The UK 14 day ‘cooling-off’ period is not applicable to downloads.