Image Alt

FAQ’s

Don't get stitched up! Stay in the know.

01. Downloads

Please create an account when you buy a PDF pattern as your purchases will be kept in a library that you can then access at any time under your login name, and download as many times as you require. Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card, confirmation might take a few minutes. You should receive an e-mail with a link to the pattern, or you can also log into your account and download from the ‘downloads’ or ‘my account’ screen accessed from top right-hand side of the web site
Log in to your account on tablet or desktop. (Not on a mobile phone).

02. Pattern distribution.

My patterns are for your personal use only and cannot be redistributed, re-sold or passed on to others. Please do not share my patterns with anyone, instead direct them to my shop for their own copy. My patterns may not be copied in whole or part and passed off as your own.

03. Sew and Sell.

Items made using my patterns can be sold in small scale in your own online store, local boutiques, craft fairs, etc. Please offer Spencer Ogg credit in written descriptions. Goods made from my patterns may not be manufactured in bulk in a factory environment

04. Facebook Board

I have a bag making Facebook board for help and support with my patterns and just general bag making chat. Lots of help here with all my patterns
You are welcome to join here
https://www.facebook.com/groups/170115107145604/

05. Payment.

You do not need to have a Paypal account to purchase from us, you can check-out as a Paypal guest. All payments are secured through Paypal using a PayPal account or credit card. Paypal accepts any currency and converts at the point of payment, you will see the figure before you agree to the purchase.

06. Printing PDFs.

You will need Adobe Acrobat to open the file. You probably already have it, but if not, you can download for free at
http://get.adobe.com/reader/

07. Problems with downloads.

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again. If your computer states that the file has been corrupted, delete the file and try downloading it again. If your computer is unable to open the file, it’s possible that you’re missing the programme required to open the file type. You will need Adobe Acrobat to open the file. You probably already have it, but if not, you can download for free at http://get.adobe.com/reader/

08. Problems printing PDF’s.

If the PDF is opening and you can see all the pages, then it has been delivered to you OK at the correct size for printing, and it is now down to the printer or PDF setting at your end.
PDF Printing at wrong size
*In the PDF print control box, make sure you toggle ‘actual size’
*Ensure that the ‘shrink to fit’ or 'fit to page' box is unchecked.
*You may also have a custom scale box, which should be set to 100%
*********
Missing pages or not printing at all -
*In the PDF print control box, make sure you toggle ‘all’ – you may have ‘pages’ toggled, in which case it will only print the page numbers you have put in this box.
*Check that when you select to go to print that the top box shows your printer identity and not ‘save to file/ fax/PDF’ selected
*Print something else first (one of your own documents) – if it doesn’t print or it partially prints, it is your print settings
*Try opening the file and saving it to your hard drive, and printing this new document
*********
If you are still not able to print please take a look at Adobe’s help page
https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html
Also there is a good guide to printing PDF patterns here
https://help.colettemedia.com/digital-patterns/working-with-digital-patterns

09. Wholesale enquiries.

Please contact me at: sales@spencerogg.com

10. Disclaimer.

All patterns are written in good faith and all component requirements are given as a guideline. We cannot be held responsible for shortage of fabric, incorrectly sized finished items or finished items in general.

11. Teaching one of my patterns.

It is illegal to teach my patterns to a group without prior consent.
If you wish to teach one of my patterns to a group or class, please contact me directly on sales@spencerogg.com.
I give a licence to teach the pattern, and I give a discount for the pattern for a certain amount of pupils. You may then advertise that the pupils get a Spencer Ogg pattern included with the class.